Six more NHS Trusts have just started their Listening into Action (LiA) journey. This is the eighth cohort of LiA Trusts in the last three years, bringing the total to 59 across England, with an additional 50 involved in early pilot work. They are:
- Frimley Health NHS Foundation Trust
- Sussex Partnership NHS Foundation Trust
- South Staffordshire and Shropshire Healthcare NHS Foundation Trust
- Barnsley Hospital NHS Foundation Trust
- Liverpool Heart and Chest Hospital NHS Foundation Trust
- West Hertfordshire Hospitals NHS Trust.
60 people came to the first of their LiA Navigation Days - more than had been invited! - and the enthusiasm, commitment and buzz in the room was palpable. The focus was on 'kick starting' their local journeys, with cross-sharing of ideas throughout.
This group of 'movers and shakers' is more about influence than hierarchy, and included consultants, nurses, therapists, psychologists, other health professionals, a mix of other key influencers, and the Chief Executive from each organisation. Alongside their emerging, local network of LiA Champions ("If you had 100 people on board as you start this journey who would you want them to be?"), they will lead the launch and spread of LiA across their own Trusts.
The importance of embarking on this journey was clear to all. LiA is not about engagement for engagement's sake, as was evidenced by some of the big opportunities they are choosing to engage 'all the right people' around over the next few months:
- Permanent team members with far less use of agency staff
- Getting patients 'home for lunch' on their planned day of discharge
- Providing consistency of care across sites
- Reducing readmissions of elderly patients
- Optimising clinics by cutting DNAs ('did not attends')
- Being a place where staff choose to work
- Eradicating pressure ulcers
- Improving staff attendance at work
- Ensuring joined-up care with the community.
These are just a few examples to demonstrate the vital link between engaging, empowering and 'unblocking the way' for staff, and getting 'step changes' in the quality of care and the patient experience.
This new LiA cohort will benefit from more than 2,000 hours of work over recent weeks to 'bottle' the incredible learning from the most recent 30 Trusts. This takes the LiA way of working to a new level, and is reflected in the newly launched, exxtensive, web-based LiA Navigator that supports adoption. The LiA Navigator is for use by LiA Sponsors, senior leaders, team leaders, and anyone else who is instrumental to the LiA journey or simply passionate about changing the way we do change in the NHS. It constitutes a huge step forward for all involved in the world of LiA.
We look forward to sharing the stories from the six new Trusts as they emerge. Watch this space!