Bill Shields, CEO at Royal Cornwall Hospitals NHS Trust, is crystal clear about the enormous opportunity to make widespread, positive changes that will put the Trust 'on the map' as a great place to be cared for and to work.
With a clear focus on providing consistently high quality care and a great patient experience, and retaining and attracting the best talent to provide that care, the Trust is adopting Listening into Action (LiA) to engage and empower all staff, and get a fundamental shift in ways of working and leading over the coming months and years.
To 'kick start' this, a specially formed group of 10 key influencers spent an intensive two days working together at a 'lock in' session in Edinburgh this week. This included the CEO, two Consultants, the Nurse Executive/Deputy CEO, two Clinical Matrons, Therapies Inpatient Manager, Head of Midwifery, Health Records Manager, and Head of Estates. Along with a couple of other clinical leaders, the mission of this group is to enthuse staff, lead the spread, and get a 'groundswell' of staff-led action going on across the organisation.
By the end of the two days, they had achieved:
- Everyone on the same page in terms of how LiA works, the success factors and the pitfalls (especially important as the Trust had a 'false start' with LiA a couple of years ago)
- Clarity on what a 'fundamental shift' will look like for patients, staff and the Trust
- Agreed their First 10 LiA Clinical Teams to pioneer new ways of working, with a triumvirate of doctor/nurse/manager leading each and a focus on specific, measurable outcomes for patients
- Planned a catalysing round of LiA Big Conversations to connect with staff on a widespread basis, identify changes that will 'unblock the way', and give people 'permission to act' in their own areas
- Ready to get 100 Champions on board as advocates, messengers and influencers
- Plotted out the journey and campaign for the first year.
This fantastic short film sets the scene for staff as they get started...