The Clinical Records team at Walsall Healthcare NHS Trust have just completed their first cycle of improvements as an LiA Team. They have achieved some fantastic outcomes and there has also been an incredible uplift in in their LiA Team Pulse Check results - a real testament to how much more energised and valued they feel.
Their LiA Team mission was to improve their service to ensure that 100% of case notes are ready for patient consultations in outpatient clinics. When they started, only 63% of notes were available in clinics and this was causing delays, clinical risk and impacting on the patient experience.
The team have worked incredibly hard, with a concerted effort to ‘weed out’ inactive patient records, freeing up clerks to get on with ‘the day job’. In five weeks, they have worked through 30 boxes of notes a day, sorting 32,000 case notes in total to create a tidier, more accessible, up-to-date library. The team are now able to deliver 95% of notes to clinics on time - and this is just the start. They are planning more improvements as part of their next round of LiA work.
Prior to beginning their work in July, the team felt demoralised. Results from their first LiA Pulse Check showed that only 19% felt happy and supported working in their team, and only 9% felt valued. They repeated their LiA Pulse Check this week and scores have leapt up to 58% and 48% respectively!
Sheila Cooper from the team says “Since the changes brought about through Listening into Action, the library has a new lease of life and we are enjoying coming to work again”.
The team, along with 14 others, are presenting their fantastic work on improving the quality and safety of patient care at the first LiA Pass it On event this week. We can’t wait to see what they have achieved! You can follow all the action on Twitter by following @WalsallHcareNHS and @TomJohnsonLiA