We are very pleased to start 2017 with the publication of a fantastic, new Listening into Action (LiA) Case Study from Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH).
This Trust has recently undergone a series of organisational changes and has diversified - now offering mental health, learning disability services and community services in 200 locations across Rotherham, Doncaster, North Lincolnshire, North-East Lincolnshire and Manchester.
RDaSH started adoption of LiA in April 2016 and has achieved phenomenal outcomes for service users, patients and staff already. This is a real testament to the efforts and commitment of Chief Executive Kathryn Singh, their excellent LiA Lead (and Queens Nurse) Jude Graham, and the hugely enthusiastic senior clinical and management staff who have committed to following the LiA process to the letter and reaped the rewards as a result.
Headline results include:
- Positive shifts in 14 out of 15 LiA Pulse Check results (building on an already high baseline)
- Reductions in waiting times, patient complaints, staff sickness and use of expensive agency staff
- An uplift in how senior leaders feel about the capacity and capability to ‘change the way we do change'.
Furthermore, their latest CQC report published last week has seen them move from 'Requires Improvement' in 2015 to 'Good' across all 5 CQC domains in January 2017. Listening into Action (LiA) was positively cited throughout this latest report.
Well done and congratulations to Kathryn and all of her staff at RDaSH. This is just the start of a 'fundamental shift' within the Trust - we can't wait to see what happens in Year 2!
Contact details for further information are included in the case study. We would be delighted to chat about any aspect of this, as would Kathryn and her team.