On 9th February University Hospitals of Morecambe Bay NHS FT (UHMBT) received the results of their latest CQC inspection and were delighted to hear that they have been rated overall as ‘good’, with an ‘outstanding’ rating for caring.
This is fantastic news and a terrific achievement for a Trust rated inadequate and put into special measures in 2014, following what Professor Sir Mike Richards described as "A long history of concern with the quality of service provided by the Trust".
Huge congratulations to Trust Chief Executive Jackie Daniel, her leadership team and the staff who have worked incredibly hard to make the required improvements to the quality and safety of the care they provide to their patients. The Trust has shown steady improvements in their ratings across their last 3 CQC inspections. In a message to her staff last week Jackie said "You and your teams have worked relentlessly and with such admirable effort and commitment, not only to make improvements but to sustain them too. You be should extremely proud of yourselves and your colleagues."
Professor Sir Mike Richards, CQC Chief Inspector of Hospitals said following the announcement: "This is a truly remarkable turnaround for a trust that has faced very significant difficulties - senior management and staff deserve huge credit for this".
The news was covered by the BBC and other major national media outlets, Secretary of State for Health, Jeremy Hunt recorded a personal video message for Jackie and her staff passing on congratulations from himself and the Prime Minister, Theresa May.
Faced with a significant challenge back in 2014, Jackie and her leadership team made the decision to adopt Listening into Action (LiA) as their main vehicle for galvanising staff around improvements across the Trust. They fully committed to working 'the LiA way', supporting hundreds of staff in more than 70 LiA Teams so far to lead work to improve the quality and safety of patient care. Jackie said: "LiA played an important part in our journey".
The CQC identified LiA as an example of outstanding practice found at the Trust, reporting that: "The Listening into Action (LiA) programme [sic] had led to significant quality improvements for patients, staff morale has improved significantly and there are good levels of staff engagement across the Trust".
LiA has really embedded into the lifeblood of the organisation as the 'way we do things around here'. The Communications Team, headed by the wonderful Phil Woodford, have led an excellent, high profile campaign which has built awareness, created 'pull' from staff, and 'fuelled' the spread of LiA. See their dedicated area for LiA on the UHMBT website.
You can watch Jackie's message to staff and the personal message from Jeremy Hunt in the videos below: