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CQC impressed by fast-tracking of LiA Conversations to all wards at Aintree

Mon 31st March, 2014
CQC impressed by fast-tracking of LiA Conversations to all wards at Aintree

Catherine Beardshaw is Chief Executive at Aintree University Hospital NHS Foundation Trust in Liverpool, where they are now in their second year of LiA.

Here Catherine talks about the role LiA played in preparing the hospital for a recent CQC inspection, and the widespread impact this has had:

“As the NHS finds itself under increased scrutiny, it is more important than ever that staff feel supported and involved in decision making and that they are proud of their work. As many of you reading this will know, staff perform their best when they are happy and motivated and the improvements we have seen at Aintree since introducing LiA are a testament to our staff.

Recently, Aintree was inspected by the Care Quality Commission (CQC) and LiA played an essential role in helping us prepare our staff for the visit.

In the lead up to the inspection, we launched an engagement campaign that included protected time for LiA Ward Conversations where staff from all disciplines discussed solutions to the issues they had identified.

Every ward was given the opportunity to hold its own LiA Conversation. In total 34 wards and departments took up the opportunity, with 38 conversations being held and over 530 staff taking part - all within a matter of weeks.

As part of the engagement campaign, we developed newsletters and posters and held roadshows that promoted the LiA Ward Conversations and sought to position the inspection as an opportunity to demonstrate areas of good work and excellence, rather than one whereby the hospital was under scrutiny. It was our time to shine, and show how proud we all are of Aintree.

I am very pleased to report that the engagement campaign has led to a definite morale boost for staff across the hospital, something that was clear to the CQC inspection team. During their verbal feedback, the CQC inspection team said: “The Trust is on a positive upwards journey, with many beneficial changes to staff awareness and engagement”. One of the inspectors even commented on how Aintree had “Great staff who were well-engaged and were all chuffed to bits to be 'Proud of Aintree'”.

I have no doubt that LiA has played a pivotal role in helping the improvements in staff engagement and morale.

Our next step is to continue this momentum and ensure staff are supported to make changes and improvements, which will ultimately benefit our patients. I am so proud of our staff and believe that their passion for high quality patient care and their commitment to this is outstanding”.


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