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Lincolnshire Hospital delivers better, faster care for patients in Emergency Department

Mon 30th June, 2014
Lincolnshire Hospital delivers better, faster care for patients in Emergency Department

Staff at United Lincolnshire Hospitals NHS Trust have been using LiA to develop a solution to deliver faster care for patients. The result is the introduction a new team of Acute Care Practitioners which has been introduced in the Emergency Department at Pilgrim Hospital. This heralds a new way of working to provide rapid assessment and treatment for patients.

The team members have a variety of healthcare backgrounds and are trained in the assessment of minor injuries and illness. They also have specialist advanced assessment and examination skills. They will be present in the department during peak times, seven days a week. In addition to managing their own case load, they are supporting the department, their fellow colleagues and multi-disciplinary teams through shared learning and multi-agency working. The scope of the team is wide and will involve a Minor Injuries stream, Rapid Assessment stream and a new Ambulatory Emergency Care service.

The Minor stream is already established, providing a dedicated service to patients of all ages presenting with complaints such as: sprains, fractures, soft tissue injuries and eye problems. A range of minor illnesses can also be seen and managed by the practitioners, allowing doctors in the department to focus on acutely unwell patients.

Mark Hall, Trainee Acute Care Practitioner, says: “This is a dynamic new service that will make a significant difference to waiting times for those presenting with minor complaints, fundamentally enhancing patient-centred care and experience”.

Janine Rennie-Lovley, newly appointed Acute Care Practitioner, says: “This is an exciting opportunity to make a significant difference to the patient’s experience within the ED. We think that by being at the front door of their hospital journey and promptly assessing our patient’s needs, we can initiate essential therapy and request investigations in a timely fashion. This will minimise any stress and discomfort experienced by our patients, in addition to reducing their overall waiting time in the department”.

The team will also be working in collaboration with the existing Ambulatory Emergency Care practitioners to further develop the existing service. This will ultimately provide a comprehensive, gold standard of emergency care for the people of Boston and the surrounding areas.


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