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Unwavering commitment to LiA voiced by Chief Executive in Manchester MH&SC

Thu 5th June, 2014
Unwavering commitment to LiA voiced by Chief Executive in Manchester MH&SC

A fantastic communication has just gone out to all staff at Manchester Mental Health and Social Care Trust from Michele Moran, Chief Executive, as they embark on their LiA journey...

"We’re very excited here at the Trust to be signing up to the national evidence-based Listening Into Action framework. Designed to help NHS organisations empower frontline staff and ‘invert the pyramid’, this is an approach which has already delivered radical change to more than 30 NHS organisations nationwide.

We are introducing it as an extension of the work we’ve been doing with Professor Stephen Singleton OBE and as a means of putting our staff in charge of the way we want to do things and how we want to shape our organisation to meet the challenges of the future. The beauty of it is that this is not just another management initiative, but a genuine change programme driven by those who know the services and the organisation best – our frontline staff. We’ll be kicking things off in early June and expect to start seeing the impact almost immediately as all of our people are given the confidence and support to make changes and improvements to the way we work. Exciting stuff!

There’s a lot of change around at the moment. Changes to the way in which services are shaped and delivered, changes in the regulatory environment and changes in the way we all think about the NHS. Integrated healthcare is clearly the way forward and closer collaboration between professionals is becoming a reality as patient-centred or ‘wraparound’ care gains traction. This level of change and challenges to traditional thinking can be disconcerting – but it’s also inspirational. Yet again, dedicated healthcare professionals are proving how innovative and creative thinking can be applied to services if we just put the patient at the heart of all that we do. It’s a simple mantra, but one that underpins professional standards and joins us all in common cause.

I have always believed that care is about caring. And that means caring deeply about the difference we can make as individuals as well as constantly checking that the services we offer as provider organisations meet the real needs of the people we serve. It means caring about our colleagues and taking care of ourselves, as well as helping those who use our services. After all, to be truly effective as professionals, we all need to keep our energy levels high, maintain our commitment to excellence and keep our emotional resilience intact.

I hope that Listening Into Action will help Trust staff to do just that and my pledge to them is that I will do my very best to make sure that it does."


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