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Feedback from the frontline

Mon 14th October, 2013
Feedback from the frontline

We always say to the LiA Trusts: ‘If the spread of this new way of working starts to run out of control and feel chaotic, that’s a good sign. That’s what a movement feels like and that’s what you’re after here’. Well, from where we sit, working across 30 LiA Trusts, it certainly feels like this has a life of its own, and that is very hopeful.

Of course, what is most important is that frontline staff are feeling the impact. We know that working this way makes people feel significantly more valued. A midwife at United Lincolnshire Hospitals said last week: "LiA is seizing the Trust with both hands and giving it a really good shake". A hardy, long-in-the-tooth surgeon told us: ”You’ve turned a hard-boiled cynic into a believer’. That’s what this is all about. Each of the 30 LiA Trusts (so far) gauge that at least 1000 staff are ‘on the bus’ within the first three months, and by the end of the initial 12 months they report this to have doubled at least – in some cases the numbers are much higher. That’s 60,000 NHS staff for starters, with at least 20 teams, departments or pathways working the LiA way in each Trust, and an emerging bank of local evidence to ‘fuel’ the spread.

To all those incredible teams out there who are pioneering this new way of working on the ground for the benefit of their patients and themselves: focus on things that really, really matter to patients and to staff, following the 7 Steps rigorously, measure the impact you are having so no one can doubt what you have achieved, shout about it from the rooftops, and pass it on to others so this can become ‘the way we do things around here’.


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