At the Isle of Wight NHS Trust, the clear message for staff to get 'on board' the Listening into Action journey came in the form of a double decker bus.
Local bus company Southern Vectis generously donated their vehicle and a driver for the day, to help sponsors launch the new way of working and get out to the Community Directorate of the integrated Trust. The bus tour was a chance to deliver Pulse Check suggestion boxes and find out about the challenges of working in the community.
The Trust adopted LiA in June this year and changes which will improve patient outcomes and unblock the way for staff have already started to happen. Staff across the Trust are being kept up to date with the launch of ‘Listening into Action TV’ – a dedicated YouTube channel which highlights the Quick Wins being achieved on a monthly basis.
Successes so far include a simple computer access change for staff in the hospital’s Pre-Assessment Unit, which means less running around for staff and quicker test results for patients. District nursing teams have also been granted a dedicated parking space at the busy St Mary’s hospital site, helping free up time to care for patients instead of trying to find somewhere to park.
Karen Baker, Chief Executive, said: “Certainly our bus launch gave staff lots to talk about and we’re very grateful indeed to Southern Vectis for their generosity. There’s a real buzz starting to happen thanks to the Quick Wins which are beginning to have an impact across the Trust. We’re looking forward to the next stage of the journey when we start our staff conversations”
In the video, Karen and LiA Lead Leisa Gardiner explain why the Trust has adopted LiA.