12 NHS organisations have just undertaken the most comprehensive, radical review of how safe, effective, caring, responsive, and well-led their services are, directly through the eyes of their staff. This is a ‘game changer’ to drive local action. Listening into Action (LiA) has developed the LiA Pulse Check and Leadership Audit to meet a critical need in the NHS

During a visit to University Hospitals of Morecambe Bay NHS Trust (UHMBT) this week, Jeremy Hunt, Secretary of State for Health, congratulated staff and held them up as an example to the rest of the NHS. Mentioning the Trust in the same breath as Virginia Mason – a well-respected American hospital that is seen as one of the safest hospitals in the world – Jeremy said...

Through My Eyes

Thu 29th June, 2017
'If you could see what I can see, but never think to ask, I guarantee that you and I could simplify our task. Every day, whatever comes, we do our jobs with ardour. And when ‘Do Better!’ is required, work longer, faster, harder'  

This short press release has been put together because a lot of people are referencing Listening into Action (LiA) and this is the basic, correct information they need to do so. We will happily provide any further information at any time. The most recent reference to LiA was in the 'Driving Improvement' paper published this week by the CQC. There are also many references made by NHS Improvement, NHS Employers, NHS England, the King's Fund, the

Jon Cort, Consultant Anaesthetist, has just become the full-time Listening into Action (LiA) Lead at Chesterfield Royal Hospital NHS Foundation Trust. They are part of the new, 'best ever' cohort of LiA Trusts. Working as 'co-pilot' to Simon Morritt, Chief Executive and alongside a fantastic Sponsor Group of - primarily clinical - 'movers and shakers', we have been blown away by the way they have hit the ground running

Barts Health NHS Trust have just published a newsletter to showcase how Listening into Action (LiA) is helping them to deliver their 'Safe and Compassionate' quality improvement plan

Yesterday was a special day at Barts Health. More than 100 fantastic people came to a high energy, high impact Listening into Action (LiA) Acceleration Day to take stock of how the spread of LiA is going and get ready to harness ideas, inspiration and learning to 'blast it out of the water' in the next phase of their journey.

Listening into Action (LiA) has evolved in response to system-wide challenges facing the NHS, which have grown and evolved over the past 20 years or so. The national system is overly politicised, overly regulated, overly bureaucratic, overly fragmented and overly reactive. In an increasingly complex health and social care context, the NHS’s ability to react and respond to the needs of a rapidly changing societal demographic is being challenged like never before

For everyone patiently waiting for the final LiA Scatter Maps and League Tables, the day has finally arrived, and there’s a special offer on: three for the price of one! The LiA Scatter Map plots the remaining 3 provider groups on one page

Okay, today it’s the turn of the Mental Health Trusts to come under the spotlight. How have staff at your Trust rated leadership and culture via the 2016 National Staff Survey results? This post focuses on the Mental Health, Learning Disability and Community Trusts cohort, providing both the LiA Scatter Map and the corresponding League Table

Okay, today it’s the turn of the Mental Health Trusts to come under the spotlight. How have staff at your Trust rated leadership and culture via the 2016 National Staff Survey results? Read on. In a similar vein to the Acute sector, NHS England and Picker set different thresholds for measuring results for Mental Health and Learning Disability Trusts, from those that also include Community Services. So the next two blog posts will have similar messages

The most common question following publication of the Acute Trust LiA Scatter Map and League Table last week has been: "Why can’t I see my Trust?". The answer? Acute Specialist Trusts and Combined Acute/Community Trusts are dealt with separately for the purposes of the National Staff Survey - they have different thresholds for assessing staff responses, so to plot them on the same map would be a misleading comparison

Based on the 2017 Scatter Map of National Staff Survey results for all ACUTE Trusts, the national LiA team has produced a League Table to show the ranking of acute Trusts against against peers. The National Staff Survey results on which the LiA Scatter Map and League Tables are based provide a summary of how staff feel about the leadership and culture of their Trust.

If you’re fed up trying to understand your 2016-2017 National Staff Survey (NSS) results and what they tell you, help is at hand. The Listening into Action (LiA) team’s annual review and analysis of the 32 Key Findings from the NSS results – produced by Picker Europe for the NHS – is complete for all 97 Acute Trusts. Others to follow soon.  

On 9th February University Hospitals of Morecambe Bay NHS FT (UHMBT) received the results of their latest CQC inspection and were delighted to hear that they have been rated overall as ‘good’, with an ‘outstanding’ rating for caring. This is fantastic news and a terrific achievement for a Trust rated inadequate and put into special measures in 2014, following what Professor Sir Mike Richards described as "A long history of concern with the quality of service

As NHS Chief Executives and leadership teams up and down the country pore over their National Staff Survey results – not available to the public for 2 months until 7th March for some reason – here’s what NOT to do

NHS Trusts across the country now have sight of their 2016 National Staff Survey results, under embargo. If you're concerned about what you see - or if it feels like an intractable problem - then you may be interested to know that a new cohort of Listening into Action (LiA) Trusts will be starting in the Spring. More than 80 Trusts have been adopting Listening into Action (LiA) over the past five years. Those who give it

NEW Case Study from RDaSH

Mon 16th January, 2017
We are very pleased to start 2017 with the publication of a fantastic, new Listening into Action (LiA) Case Study from Rotherham, Doncaster and South Humber NHS Trust (RDaSH). This Trust has recently undergone a series of organisational changes and has diversified - now offering mental health, learning disability services and community services in 200 locations across Rotherham, Doncaster, North Lincolnshire, North-East Lincolnshire and Manchester.

We are so excited to publish the first Listening into Action (LiA) National Case Study from a Community Trust. This is the culmination of an immense and sustained effort over the past three years at Gloucestershire Care Services (GCS) NHS Trust. Paul Jennings - who retires next week - put his faith in LiA when he joined as Chief Executive, seeing it as a vehicle to continually improve the quality and safety of patient services

Here is a post in the form of a recent email sent by Care Group Support Manager, Ian Billington, to his colleagues at Walsall Healthcare NHS Trust. Congratulations to Ian, Esther Waterhouse and the rest of the team on Ward 3 and beyond for the fantastic impact LiA has had for patients, families, staff and the Trust. The team are all LiA stars!