As NHS Chief Executives and leadership teams up and down the country pore over their National Staff Survey results – not available to the public for 2 months until 7th March for some reason – here’s what NOT to do

NHS Trusts across the country now have sight of their 2016 National Staff Survey results, under embargo. If you're concerned about what you see - or if it feels like an intractable problem - then you may be interested to know that a new cohort of Listening into Action (LiA) Trusts will be starting in the Spring. More than 80 Trusts have been adopting Listening into Action (LiA) over the past five years. Those who give it

NEW Case Study from RDaSH

Mon 16th January, 2017
We are very pleased to start 2017 with the publication of a fantastic, new Listening into Action (LiA) Case Study from Rotherham, Doncaster and South Humber NHS Trust (RDaSH). This Trust has recently undergone a series of organisational changes and has diversified - now offering mental health, learning disability services and community services in 200 locations across Rotherham, Doncaster, North Lincolnshire, North-East Lincolnshire and Manchester.

We are so excited to publish the first Listening into Action (LiA) National Case Study from a Community Trust. This is the culmination of an immense and sustained effort over the past three years at Gloucestershire Care Services (GCS) NHS Trust. Paul Jennings - who retires next week - put his faith in LiA when he joined as Chief Executive, seeing it as a vehicle to continually improve the quality and safety of patient services

Here is a post in the form of a recent email sent by Care Group Support Manager, Ian Billington, to his colleagues at Walsall Healthcare NHS Trust. Congratulations to Ian, Esther Waterhouse and the rest of the team on Ward 3 and beyond for the fantastic impact LiA has had for patients, families, staff and the Trust. The team are all LiA stars!

Gordon and Hannah Forbes - architects and owners of the Listening into Action (LiA) approach - were awarded the 'Entrepreneur of the Year Award 2016' at the WeDO Scotland awards on Friday. "We feel honoured and absolutely thrilled. Our Listening into Action (LiA) approach is about helping NHS staff to improve care for patients. It's that simple. And it's the success of the organisations, teams and individuals we work with that makes our success.  

The Clinical Records team at Walsall Healthcare NHS Trust have just completed their first cycle of improvements as an LiA Team. They have achieved some fantastic outcomes and there has also been an incredible uplift in in their LiA Team Pulse Check results - a real testament to how much more energised and valued they feel.

Millions of people cope with crippling mental health challenges that affect their day-to-day lives. Understanding what has helped others in the same position and feeling that they are not alone can make a world of difference. Learning to Love the "Black Dog" is a 40 page self-help booklet – written by ex-journalist Chris Trevor-Wilson – about his experience of living with depression and panic attacks...

We are delighted to announce that Gloucestershire Care Services NHS Trust (GCS) has become the first community services provider in the country to be awarded the Listening into Action (LiA) Kite Mark for 2017. The formal accreditation of GCS is a reflection of the four year commitment from Chief Executive, Paul Jennings, and his team, to ‘changing the way we do change’ across Gloucestershire.

By any reasonable measure, it is abundantly clear that our frontline NHS is in crisis. Forget the tabloid headlines screaming as much. Forget too, the more reasoned and balanced view of the challenges facing the NHS as the spectre of ‘winter-pressure’ rears its head as the weather turns colder and the mood greyer.  

This fantastic new case study from Croydon Health Services NHS Trust shows evidence of a fundamental shift in the quality of patient care, culture, and operational performance over the past four years. John Goulston, Chief Executive decided to adopt Listening into Action (LiA) at CHS in 2012. This decision is a 'bungee jump' moment for any Trust - a leap of faith that pays off if you stick to the formula and give it your unwavering commitment. In

We have just published a powerful case study from Barts Health NHS Trust showcasing the impact of intensive efforts to engage staff around improving patient care ‘from the inside-out’. Barts Health is the largest Trust in the country with around 16,000 staff, getting traction around a much needed fundamental shift in ways of working and leading in such a large Trust is no small challenge. With personal leadership from Chief Executive, Alwen Williams, they have approached

We are delighted to announce the publication of: ‘The Best Medicine: 100 Powerful Stories of Staff-Led Change’ from the NHS. This publication - available as a flip book and a PDF - shows the enormous impact that staff themselves can have on the quality and safety of patient care in their own areas through simple, compelling, new ways of working.

The national Listening into Action team today announces the formal accreditation of two NHS Trusts for 2016. Congratulations to Croydon Health Services NHS Trust for their renewed Listening into Action (LiA) accreditation for 2016.  We are also delighted to confirm University Hospitals of Morecambe Bay NHS Foundation Trust as the second NHS Trust to be awarded the LiA Kite mark. 

The national Listening into Action (LiA) team has developed a new way for NHS Trust CEOs to 'self-assess' the safety and effectiveness of their Trust. Using the existing Listening into Action (LiA) Pulse Check responses from staff – over 250,000 staff have responded to the Pulse Check in the last 4 years – the team can now determine how your staff feel around the five Care Quality Commission domains 

Walsall Healthcare NHS Trust started adoption of Listening into Action (LiA) in April 2016. They have a fantastic and very enthusiastic LiA Sponsor Group mostly comprising clinical staff, plus Chief Executive Richard Kirby, and have started their journey to lead a 'fundamental shift' at the Trust. In May, they launched their first 10 LiA Clinical Teams in alignment with patient care priorities (watch out for their stories in 20 weeks' time!)

Here are the 5 stories from the final week of the #NHS100Stories campaign. This week featured teams who have; harnessed the ideas of domestic staff to free up nursing time; changed ways of working to improve outcomes for deteriorating patients; built resilience for ‘winter pressures’; created a sustainable care model to provide medical support for children at home and introduced smarter ways of working to reduce burdensome email traffic for clinical staff.

The teams showcased this week have achieved some fantastic results, transforming the quality and safety of patient care, and improving staff morale and team working within their own Trusts. This latest batch of 5 stories shows the impact of changes made in a wide range of services - older peoples care; paediatric medicine; inpatient adult mental health; school nursing and breast services. Truly inspiring!

Five more stories from proud LiA teams showcasing their achievements and the positive impact their work has had on the quality and safety of patient care. This latest batch includes improvements in the delivery of Phlebotomy services and reducing unnecessary hospital admissions for older patients. There are also stories from teams who have improved ways of working to ‘unblock’ the way for colleagues

Here's the latest round up from Week 17 of the #NHS100Stories campaign, 5 fantastic stories showcasing staff-led changes which include improving the quality and safety of care in Phlebotomy and Cardiology and a new innovative approach which supports staff to raise concerns