The NHS remains challenged to empower staff to manage demands to pursue quality care. Despite continual initiatives to improve matters, much still needs to be done. Gordon Forbes explains the pitfalls of counter intuitive staff engagement schemes. Only 13 per cent of employees worldwide are engaged at work, according to Gallup’s 2013 study of 142 countries, State of the Global Workplace.  

In a ‘first of its kind’ LiA event, 70 frontline staff from 8 Trusts came together in Birmingham this week to build a series of 24 Optimal Ward Checklists creating 168 ‘always events’ for patients. The aim of this dynamic, outcome-focused day was to build an LiA Optimal Ward Framework

The network of LiA NHS Trusts grew to 36 this week, with six new Chief Executives and key influencers from across their Trusts starting their Listening into Action (LiA) journey at their first Navigation Day in Birmingham. Their shared mission is to engage and empower frontline and support teams on a widespread basis to deliver better outcomes for patients

A new cohort of six NHS Trusts will start in January as National Pioneers on Staff Engagement and Empowerment, through widespread adoption of Listening into Action (LiA). They will embark on an initial 12 month journey, to get to a point of traction where new ways of working start to embed as ‘the way we do things around here’.

Croydon Health Services NHS Trust received a ringing endorsement from the Care Quality Commission (CQC) for their adoption of Listening into Action (LiA), in the new format inspection report published last week. Croydon was the first Trust in the country to experience the new CQC process.

Last year, Sandwell and West Birmingham NHS Trust won the 2012 HSJ Staff Engagement award for their sustained and widespread adoption of LiA. Last night, at the 2013 HSJ Awards ceremony, another LiA Trust - Wrightington, Wigan and Leigh NHS Foundation Trust – won the Staff Engagement award, based on clear evidence of systematic improvements in staff satisfaction and frontline performance.

The Listening into Action (LiA) Pulse Check has received over 70,000 responses from NHS staff in over 30 Trusts since May 2012. How they feel provides leaders – both locally and nationally – with food for thought.