East Midlands Ambulance Service (EMAS) and University Hospitals of Leicester (UHL) have joined forces to focus on ambulance handover times in A&E at UHL, using Listening into Action (LiA) to connect people across the usual boundaries and come up with solutions together. Mark Dawn, LiA Lead at EMAS explains more about this new collaboration...

Something special is going on at Barts Health. This is the largest NHS Trust in England, serving a population of 2.5 million, with more than 15,000 staff providing care across five hospital sites: Mile End Hospital, The Royal London Hospital, Newham University Hospital, St Bartholomew's Hospital and Whipps Cross University Hospital.

‘Hearing Me: Understanding Hearing Loss’ is the work of a group of people from Gloucestershire Care Services NHS Trust. They embraced Listening into Action and got together with a local charity to produce an entirely different approach to mandatory training.

South Staffordshire and Shropshire Healthcare NHS Foundation Trust (SSSFT) started adoption of Listening into Action (LiA) in March this year. The first 10 pioneering LiA Clinical Teams are about to complete their first round of work. Each has been following the LiA 7 Step 20 week process to decide on and deliver a small number of big impact changes that they know will improve care for their service users.

Frontline staff at Royal Cornwall Hospitals Trust have found a fun new way to promote the importance of hand hygiene at their Trust. They have written, directed, and starred in a fabulous music video 'Let's Wash' as part of Global Handwashing Day - there's definitely something familiar about the music ....

The latest CQC report for Gloucestershire Care Services NHS Trust has shown a fundamental shift in culture since adoption of LiA began in January 2014. This is great news, especially given that staff at the Trust are dispersed over a 1,000 square mile area. Paul Jennings, Chief Execuitve, is justifiably pleased with these findings

Over the past year, The Rotherham NHS FT have started adoption of LiA as a way of working to help engage with and unblock the way for colleagues. After a year of learning they are now taking this to a whole new level, using LiA to connect people around some of the most important opportunities to improve patient care.  

More than 50 NHS organisations have adopted LiA since 2012, with another 50 involved in pilot work and early adoption work before them. 100,000s staff are working the LiA way, making changes to improve the quality and experience of care for millions of patients. The powerful, fast-growing LiA Network has become one of the best vehicles for collaborative working, and the cross-sharing of ideas and learning, facilitated through

University Hospitals of Morecambe Bay NHS Foundation Trust have just completed their first year of Listening into Action (LiA). Their LiA Teams shared their achievements at a recent Pass it On Event and have passed the baton on to 20 more teams who start work on new focus areas on the Trust - spreading and embedding this new way of working to improve care for their patients.  

More than 50 NHS Trusts have been adopting and spreading Listening into Action (LiA) over the past three years, resulting in thousands of stories about the impact on quality of care and the patient experience, achieved by teams who feel empowered, valued and proud. It is common knowledge that engaged staff deliver the best patient care. LiA is now the leading approach in the UK healthcare sector for improving patient care through higher employee engagement

The Access Team at North Staffordshire Combined Healthcare NHS Trust have used LiA to make some fantastic improvements to their service. Nicky Griffiths, LiA Lead for the first 12 months of their journey, tells their story: “Our Access team is, in effect, the front door to our organisation. It is the single point of access to all the Mental Health Services.

Sheffield Teaching Hospitals NHS Foundation Trust began their LiA journey last September, and will soon be showcasing their achievements so far at their LiA 'Pass it On' event in July. Lisa Walton, Operations Director for Operating Services, Critical Care and Anaesthesia is working with a team who wanted to reduce cancelled operations. They are already seeing some fantastic results which Lisa shares here

Imagine a world where...

Mon 22nd June, 2015
Imagine a world where... We have strong, visible local leaders who support our teams to deliver great patient care. We prioritise the quality and safety of patient care above all else. We value and support our staff as the most vital and precious asset we have in the NHS. We do the right things, not the most urgent. We stop what adds no value for our patients...

Bill Shields, CEO at Royal Cornwall Hospitals NHS Trust, is crystal clear about the enormous opportunity to make widespread, positive changes that will put the Trust 'on the map' as a great place to be cared for and to work. With a clear focus on providing consistently high quality care and a great patient experience, and retaining and attracting the best talent to provide that care, the Trust is adopting Listening into Action (LiA)

Staff at University Hospitals of Morecambe Bay NHS Foundation Trust have been working on changes to help staff spot potential life threatening Acute Kidney Injury (AKI) early on the Medical Admissions Unit at Furness General Hospital (FGH). They are one of the first eleven Listening into Action (LiA) Pioneering Teams. AKI is a sudden deterioration in kidney function over hours to days resulting in the inability of the kidneys to perform the functions of producing adequate

More than 50 NHS CEOs have been leading adoption of Listening into Action (LiA) in their Trusts over the past three years alone. It is the leading approach for rapidly improving levels of staff engagement and empowerment in a way that directly impacts patient care. The results speak for themselves: 10-55% increase in how engaged and valued staff feel within 12 months, shift in National Staff Survey results of up to 26%  

‘Nobody ever listens to what we want and need in order to deliver high quality, safe patient care’ is a common refrain we hear from thousands of NHS staff whose Trust CEOs have had the courage to embark on Listening into Action (LiA) in the past 3 years. In total, 53 Trusts have adopted this new way of working since March 2012, impacting thousands of teams, hundreds of thousands of NHS staff, and millions of patients.

Sir Andrew Cash, Chief Executive at Sheffield Teaching Hospitals signed the Trust up to Listening into Action (LiA) in September 2014 as part of a "heartfelt effort to connect better with everyone who works here to deliver the best outcomes for our patients and staff”. His message to staff in a recent communication is: "Just over 5 months ago we launched 'Listening into Action' to encourage as many of you as possible to get involved in

Newton Community Hospital, which belongs to Bridgewater Community Healthcare NHS Foundation Trust is a small hospital comprised of an outpatient department and a 30 bed intermediate care ward. When Jayne Gore became ward manager at the hospital 18 months ago, she inherited a very dispirited team of staff. Despite the fact this small hospital was only 5 years old she felt it was ‘stuck in the dark ages’.  

Lynne Watson, an experienced District Nurse, chose to take on the role of Listening into Action (LiA) Lead at Hounslow and Richmond Community Healthcare NHS Trust, working with clinical influencers and the Chief Executive to get a fundamental shift in ways of working across the organisation. She is passionate about working the LiA way and convinced this is exactly what her fellow clinicans need...