LiA has just completed a review and analysis of the 2014 NHS National Staff Survey results which highlight how staff feel about working for their organisation and the quality and safety of care they feel able to deliver given their work environment. The results of assessment against 20 key Picker Institute findings around the four staff pledges from the NHS constitution make stark reading for many leaders across the Service at all levels.

A specialist Palliative Care team based at Cumbria Partnership NHS Foundation Trust have used LiA to make some very welcome changes to their community based service in the South Lakes area. The team of 8 Clinical Nurse Specialists, provide a vital and valuable end of life service to patients within their own homes. An important part of their role involves providing medication to help with symptom control

More than 100 NHS organisations – comprising more than 500,000 staff who between them care for millions of patients – are joining a massive movement launched by a terminally ill doctor from the north of England. The collective, ‘big bang’ launch will happen today 2nd February.

The South Lakes Respiratory Team at Cumbria Partnership NHS Trust have used LiA to completely transform and improve their services for patients. The team run a pulmonary rehabilitation block programme of education and exercise for people in the area living with long term respiratory conditions. At the start of their first round of LiA they identified a number of issues...

.When we heard that Mid Yorkshire Hospitals NHS Trust - where Kate Granger is now working - was about to launch 'Hello my name is...', we thought it would be good, with Kate's blessing, to invite CEOs from other LiA Trusts to launch/boost their own local campaign on the same day. This 'collective launch/boost' would be make some 'noise' across the country, create an opportunity for Trusts to network and share good ideas, and, most

Last month John Short, Chief Executive at Birmingham and Solihull Mental Health NHS Foundation Trust hosted a large LiA Master Class event. Having started their LiA journey in 2013, it has now reached ‘a tipping point' where it is beginning to embed into business as usual. Moving into 2015 the Trust plans to build on this momentum, involving staff right across the Trust to drive through changes for the benefit of their service users.  

At Croydon Health Services NHS Trust hundreds of staff have been involved in LiA since 2012, helping to make a real difference to the patient experience and the quality and safety of care right across the Trust. They recently held a major LiA Pass it On event – a high energy, inspiring celebration of team achievements which culminates in ‘passing the baton’ to the next group of teams.

Portsmouth Hospitals NHS Trust started adoption of LiA in March 2013. It is embedding well and fast becoming 'the way we do things around here'. Staff involved in LiA teams right across the Trust are making fantastic changes which are demonstrably impacting the quality and safety of the care they provide to their patients. Here is what they have to say about their journey so far:

Pennine Acute Hospitals NHS Trust started adoption of LiA in 2012. Since then staff from a whole range of services have been leading a ‘groundswell’ of change. This has had a marked impact on the quality and safety of patient care and the patient experience, and has seen staff working smarter together within this large multi-site Trust. A selection from their impressive array of staff-led changes includes...

Congratulations to Wirral University Teaching Hospital Foundation Trust who have won the HSJ Award for Staff Engagement, for their work with Listening into Action (LiA). This is the third consecutive year in which an LiA Trust has won this coveted and prestigious award. In 2012 it went to Sandwell and West Birmingham Hospitals NHS Trust. Last year, it was awarded to Wrightington, Wigan and Leigh NHS Foundation Trust.

Delays in discharge of patients, time to recruit new staff, endless bureaucracy, lack of equipment, and mountains of unnecessary paperwork. These are some of the main things that frustrate frontline staff in the NHS and get in the way of providing the best care for patients. ‘Blockers’ like this - which need to be addressed at a team and organisation-wide level - are identified during LiA Staff Conversations and quickly converted into actions and measurable results...

Eight years ago, the NHS Executive and the Department of Health recognised a number of important truths about our healthcare system in the UK. Eight years on, it is worth checking in on how things stand. Have the aspirations to transform the Service, re-engage and re-empower frontline staff, and free them up from interference from above worked? And where do we go next?

LiA is about 'powering up' frontline teams to continuously improve patient care and the patient experience in their own areas, in a way that makes them feel proud, trusted and valued. At the same time, managers and support teams unblock the way by removing obstacles and breaking through 'all the usual reasons why not'. To connect staff around this, University Hospitals of Morecambe Bay Foundation Trust have produced this fantastic short video...

Every year, the Listening into Action (LiA) team analyse the National Staff Survey results, focusing specifically on 20 out of 28 Picker Institute Key Findings – those relating directly to staff engagement. This is done for NHS Acute, Mental Health and Community Trusts. This analysis provides leaders of all NHS Trusts with a clear view of how they are doing - through the eyes of their staff - across two dimensions: performance relative to other similar

An LiA team at Berkshire Healthcare NHS Foundation Trust have been harnessing ‘Parent Power’ to make improvements to the Community Health Visiting Service in Reading. Staff recognised that many families were not utilising the valuable services on offer which meant they were missing out on vital parenting support during the crucial early stages of the development of their children. A combined team was formed with staff from across the service and the local authority.

Staff working within operating theatres at North Manchester General Hospital have been working tirelessly for two years to improve care for patients. Staff nurse Gavin Wild and consultant anaesthetist Dr Diarmid Cochran who work at The Pennine Acute Hospitals NHS Trust, have led the work to completely transform the anaesthetic rooms within the operating theatres department at North Manchester General Hospital for the benefit of patients and staff...

LiA Update - Autumn 2014

Tue 30th September, 2014
This is the LiA Update - for Listening into Action (LiA) Trusts and others interested in joining the network. It provides: the latest news headlines about LiA; a summary of recent posts to the National LiA Blog - frontline stories and evidence of the impact of LiA; and, the latest additions to the LiA SmartBox - a repository of great ideas direct from LiA Trusts to support adoption, avoid reinvention, and enable cross-fertilisation of ideas

The NHS remains challenged to empower staff to manage demands to pursue quality care. Despite continual initiatives to improve matters, much still needs to be done. Gordon Forbes explains the pitfalls of counter intuitive staff engagement schemes. Only 13 per cent of employees worldwide are engaged at work, according to Gallup’s 2013 study of 142 countries, State of the Global Workplace.  

The Medical Records team at Wirral University Teaching Hospital NHS Foundation Trust have worked in a significantly challenging environment for many years. LiA has ‘supercharged’ the team and they have used this new way of working to transform the management of patient records. Storage of case notes had been a growing problem at the Trust, impacting on timely availability and causing delays for patients.  

An LiA team at East Sussex Healthcare Trust have improved the patient experience and made substantial cost savings through the use of new, innovative IV equipment. The new equipment, called Nautilus, helps clinicians accurately position Peripherally Inserted Central Catheters (PICC lines) by providing accurate ECG readings...