Every year, the Listening into Action (LiA) team analyse the National Staff Survey results, focusing specifically on 20 out of 28 Picker Institute Key Findings – those relating directly to staff engagement. This is done for NHS Acute, Mental Health and Community Trusts. This analysis provides leaders of all NHS Trusts with a clear view of how they are doing - through the eyes of their staff - across two dimensions: performance relative to other similar

An LiA team at Berkshire Healthcare NHS Foundation Trust have been harnessing ‘Parent Power’ to make improvements to the Community Health Visiting Service in Reading. Staff recognised that many families were not utilising the valuable services on offer which meant they were missing out on vital parenting support during the crucial early stages of the development of their children. A combined team was formed with staff from across the service and the local authority.

Staff working within operating theatres at North Manchester General Hospital have been working tirelessly for two years to improve care for patients. Staff nurse Gavin Wild and consultant anaesthetist Dr Diarmid Cochran who work at The Pennine Acute Hospitals NHS Trust, have led the work to completely transform the anaesthetic rooms within the operating theatres department at North Manchester General Hospital for the benefit of patients and staff...

LiA Update - Autumn 2014

Tue 30th September, 2014
This is the LiA Update - for Listening into Action (LiA) Trusts and others interested in joining the network. It provides: the latest news headlines about LiA; a summary of recent posts to the National LiA Blog - frontline stories and evidence of the impact of LiA; and, the latest additions to the LiA SmartBox - a repository of great ideas direct from LiA Trusts to support adoption, avoid reinvention, and enable cross-fertilisation of ideas

The NHS remains challenged to empower staff to manage demands to pursue quality care. Despite continual initiatives to improve matters, much still needs to be done. Gordon Forbes explains the pitfalls of counter intuitive staff engagement schemes. Only 13 per cent of employees worldwide are engaged at work, according to Gallup’s 2013 study of 142 countries, State of the Global Workplace.  

The Medical Records team at Wirral University Teaching Hospital NHS Foundation Trust have worked in a significantly challenging environment for many years. LiA has ‘supercharged’ the team and they have used this new way of working to transform the management of patient records. Storage of case notes had been a growing problem at the Trust, impacting on timely availability and causing delays for patients.  

An LiA team at East Sussex Healthcare Trust have improved the patient experience and made substantial cost savings through the use of new, innovative IV equipment. The new equipment, called Nautilus, helps clinicians accurately position Peripherally Inserted Central Catheters (PICC lines) by providing accurate ECG readings...

The LiA Pulse Check is used by all Listening into Action (LiA) Trusts. It is simple, deliberately not over-engineered, comprises 15 questions and takes 60 seconds to complete. The LiA Pulse Check provides a snapshot view of how engaged and how valued staff feel right now. At the beginning of a Trust’s LiA Journey, the LiA Pulse Check goes out far and wide, with lots of rallying

Gloucestershire Care Services NHS Trust started their LiA Journey at the beginning of 2014, Paul Jennings the CEO at the Trust reflects on the last few months; “Someone once said to me what fantastic people I work with - stimulating, exciting, ambitious for their families and communities, brimming with ideas and excitement, inventive, creative with great ideas for change and improvement…..until they come to work.

At the Isle of Wight NHS Trust, the clear message for staff to get 'on board' the Listening into Action journey came in the form of a double decker bus. Local bus company Southern Vectis generously donated their vehicle and a driver for the day, to help sponsors launch the new way of working and get out to the Community Directorate of the integrated Trust. 

Over-labelling patient’s own medicines in the event of dose changes is standard practice in most hospitals. It is better for patient safety, reduces waste and also reduces delays in patient discharge. A lack of onsite dispensaries in community hospitals at East Sussex Healthcare Trust has meant that staff have not been able to follow this practice. Staff in the Community Health Services Medicines Management team have used LiA to find and implement a solution to this

Dementia affects more and more of us in today’s world, whether directly or indirectly. The Alzheimer’s Society report there are currently 800,000 people with dementia and predicts that figure will rise to more than a million by 2021. This is putting new pressure on NHS organisations, they need to learn and adapt in order to care for an increasingly older population with severe memory problems.

A team at Birmingham and Solihull Mental Health Trust have been using LiA to involve patients in making changes to the care they receive. The results of their work have made a real difference to the patient experience. Staff within the Forensic Reaside outreach team felt that other teams within the Trust had very little knowledge of the service they provide. This was leading to patients ‘falling through the net’, or receiving inappropriate referrals.

Changes made by an LiA team at St George's Healthcare NHS Trust have radically transformed the process for Cardiac Murmur Test results, and this has had a very positive impact on the patient experience. The reporting of cardiac investigations by Cardiologists at St George’s was subject to capacity issues. This resulted in significant delays – on average 5 weeks – between the investigation and the results being sent to GPs...

Devon Partnership NHS Trust is one of 75 organisations across the country to have benefited from the Government’s £100m Nursing Technology Fund, securing almost £400k to support work that will use new technology to improve patient care. The bid was submitted as part of the Trust’s Listening into Action (LiA) work, following feedback from nursing staff about the potential benefits of using new technology to help them in their jobs...

Staff at United Lincolnshire Hospitals NHS Trust have been using LiA to develop a solution to deliver faster care for patients. The result is the introduction a new team of Acute Care Practitioners which has been introduced in the Emergency Department at Pilgrim Hospital. This heralds a new way of working to provide rapid assessment and treatment for patients

In a ‘first of its kind’ LiA event, 70 frontline staff from 8 Trusts came together in Birmingham this week to build a series of 24 Optimal Ward Checklists creating 168 ‘always events’ for patients. The aim of this dynamic, outcome-focused day was to build an LiA Optimal Ward Framework

Bed capacity issues emerged as a recurrent theme at LiA Staff Conversations held at St George's Healthcare NHS Trust in 2013. As a result, some improvements were made to increase capacity. However, during the winter period of 2013/2014 the Trust experienced high occupancy rates, crowding in assessment areas, and patients in the wrong beds where they were not best placed to have their health issues addressed appropriately. This was having a detrimental effect on patient care

A fantastic communication has just gone out to all staff at Manchester Mental Health and Social Care Trust from Michele Moran, Chief Executive, as they embark on their LiA journey... "We’re very excited here at the Trust to be signing up to the national evidence-based Listening Into Action framework. Designed to help NHS organisations empower frontline staff and ‘invert the pyramid’, this is an approach which has already delivered radical change to more than 30 NHS

The admission of patients to the Older People's Short Stay Ward (OPSSU) was proving to be highly challenging at Wirral University Teaching Hospital NHS Foundation Trust. An LiA team was formed with the aim of making changes so that staff could deliver the best and most efficient patient journey and experience - and the impact has been huge...