This fantastic new case study from Croydon Health Services NHS Trust shows evidence of a fundamental shift in the quality of patient care, culture, and operational performance over the past four years. John Goulston, Chief Executive decided to adopt Listening into Action (LiA) at CHS in 2012. This decision is a 'bungee jump' moment for any Trust - a leap of faith that pays off if you stick to the formula and give it your unwavering commitment. In

We have just published a powerful case study from Barts Health NHS Trust showcasing the impact of intensive efforts to engage staff around improving patient care ‘from the inside-out’. Barts Health is the largest Trust in the country with around 16,000 staff, getting traction around a much needed fundamental shift in ways of working and leading in such a large Trust is no small challenge. With personal leadership from Chief Executive, Alwen Williams, they have approached

Here are the 5 stories from Week 7 of the #NHS100Stories campaign showcasing fantastic improvements made by teams from Acute and Community Trusts. Also featured are 'hot off the press' Listening into Action Pulse Check results which show huge uplifts in how engaged and valued staff feel in just 12 months.

University Hospitals of Morecambe Bay NHS Foundation Trust have just completed their first year of Listening into Action (LiA). Their LiA Teams shared their achievements at a recent Pass it On Event and have passed the baton on to 20 more teams who start work on new focus areas on the Trust - spreading and embedding this new way of working to improve care for their patients.  

Sheffield Teaching Hospitals NHS Foundation Trust began their LiA journey last September, and will soon be showcasing their achievements so far at their LiA 'Pass it On' event in July. Lisa Walton, Operations Director for Operating Services, Critical Care and Anaesthesia is working with a team who wanted to reduce cancelled operations. They are already seeing some fantastic results which Lisa shares here

More than 50 NHS CEOs have been leading adoption of Listening into Action (LiA) in their Trusts over the past three years alone. It is the leading approach for rapidly improving levels of staff engagement and empowerment in a way that directly impacts patient care. The results speak for themselves: 10-55% increase in how engaged and valued staff feel within 12 months, shift in National Staff Survey results of up to 26%  

Lynne Watson, an experienced District Nurse, chose to take on the role of Listening into Action (LiA) Lead at Hounslow and Richmond Community Healthcare NHS Trust, working with clinical influencers and the Chief Executive to get a fundamental shift in ways of working across the organisation. She is passionate about working the LiA way and convinced this is exactly what her fellow clinicans need...

Croydon Health Services NHS Trust has become the first NHS Trust in the country to be awarded the Listening into Action Kite-Mark for its commitment to the engagement and empowerment of its staff.The announcement of the accreditation for 2015 is in recognition of the significant and sustained progress in how staff feels working at the Trust and the positive impact this has had on the quality and safety of care in South West London.

A specialist Palliative Care team based at Cumbria Partnership NHS Foundation Trust have used LiA to make some very welcome changes to their community based service in the South Lakes area. The team of 8 Clinical Nurse Specialists, provide a vital and valuable end of life service to patients within their own homes. An important part of their role involves providing medication to help with symptom control

The South Lakes Respiratory Team at Cumbria Partnership NHS Trust have used LiA to completely transform and improve their services for patients. The team run a pulmonary rehabilitation block programme of education and exercise for people in the area living with long term respiratory conditions. At the start of their first round of LiA they identified a number of issues...

Last month John Short, Chief Executive at Birmingham and Solihull Mental Health NHS Foundation Trust hosted a large LiA Master Class event. Having started their LiA journey in 2013, it has now reached ‘a tipping point' where it is beginning to embed into business as usual. Moving into 2015 the Trust plans to build on this momentum, involving staff right across the Trust to drive through changes for the benefit of their service users.  

At Croydon Health Services NHS Trust hundreds of staff have been involved in LiA since 2012, helping to make a real difference to the patient experience and the quality and safety of care right across the Trust. They recently held a major LiA Pass it On event – a high energy, inspiring celebration of team achievements which culminates in ‘passing the baton’ to the next group of teams.

Portsmouth Hospitals NHS Trust started adoption of LiA in March 2013. It is embedding well and fast becoming 'the way we do things around here'. Staff involved in LiA teams right across the Trust are making fantastic changes which are demonstrably impacting the quality and safety of the care they provide to their patients. Here is what they have to say about their journey so far:

Pennine Acute Hospitals NHS Trust started adoption of LiA in 2012. Since then staff from a whole range of services have been leading a ‘groundswell’ of change. This has had a marked impact on the quality and safety of patient care and the patient experience, and has seen staff working smarter together within this large multi-site Trust. A selection from their impressive array of staff-led changes includes...

Congratulations to Wirral University Teaching Hospital Foundation Trust who have won the HSJ Award for Staff Engagement, for their work with Listening into Action (LiA). This is the third consecutive year in which an LiA Trust has won this coveted and prestigious award. In 2012 it went to Sandwell and West Birmingham Hospitals NHS Trust. Last year, it was awarded to Wrightington, Wigan and Leigh NHS Foundation Trust.

Delays in discharge of patients, time to recruit new staff, endless bureaucracy, lack of equipment, and mountains of unnecessary paperwork. These are some of the main things that frustrate frontline staff in the NHS and get in the way of providing the best care for patients. ‘Blockers’ like this - which need to be addressed at a team and organisation-wide level - are identified during LiA Staff Conversations and quickly converted into actions and measurable results...

An LiA team at Berkshire Healthcare NHS Foundation Trust have been harnessing ‘Parent Power’ to make improvements to the Community Health Visiting Service in Reading. Staff recognised that many families were not utilising the valuable services on offer which meant they were missing out on vital parenting support during the crucial early stages of the development of their children. A combined team was formed with staff from across the service and the local authority.

Staff working within operating theatres at North Manchester General Hospital have been working tirelessly for two years to improve care for patients. Staff nurse Gavin Wild and consultant anaesthetist Dr Diarmid Cochran who work at The Pennine Acute Hospitals NHS Trust, have led the work to completely transform the anaesthetic rooms within the operating theatres department at North Manchester General Hospital for the benefit of patients and staff...

The Medical Records team at Wirral University Teaching Hospital NHS Foundation Trust have worked in a significantly challenging environment for many years. LiA has ‘supercharged’ the team and they have used this new way of working to transform the management of patient records. Storage of case notes had been a growing problem at the Trust, impacting on timely availability and causing delays for patients.  

An LiA team at East Sussex Healthcare Trust have improved the patient experience and made substantial cost savings through the use of new, innovative IV equipment. The new equipment, called Nautilus, helps clinicians accurately position Peripherally Inserted Central Catheters (PICC lines) by providing accurate ECG readings...