2015 has been a fantastic year for Listening into Action. More and more organisations are recognising that 'pulling the people lever' is the magic key to open the door to high performance. Employees spend a huge amount of time at work, and they want to feel both valuable and valued. This is the case in every people-centred organisation.  

  If you’re going to be top of any NHS league table in 2015-2016, perhaps it’s these ones? In the post-Mid Staffs era, at a time when there is increasing scrutiny from all quarters of everything that moves within NHS Provider Trusts, how do you, as a hard-pressed CEO, decide what to focus on first? The financials? The mortality indicators? Instances of patient harm relative to numbers treated? Agency costs? Or all of the above, and more?

More than 50 NHS organisations have adopted LiA since 2012, with another 50 involved in pilot work and early adoption work before them. 100,000s staff are working the LiA way, making changes to improve the quality and experience of care for millions of patients. The powerful, fast-growing LiA Network has become one of the best vehicles for collaborative working, and the cross-sharing of ideas and learning, facilitated through

More than 50 NHS Trusts have been adopting and spreading Listening into Action (LiA) over the past three years, resulting in thousands of stories about the impact on quality of care and the patient experience, achieved by teams who feel empowered, valued and proud. It is common knowledge that engaged staff deliver the best patient care. LiA is now the leading approach in the UK healthcare sector for improving patient care through higher employee engagement

Imagine a world where...

Mon 22nd June, 2015
Imagine a world where... We have strong, visible local leaders who support our teams to deliver great patient care. We prioritise the quality and safety of patient care above all else. We value and support our staff as the most vital and precious asset we have in the NHS. We do the right things, not the most urgent. We stop what adds no value for our patients...

More than 50 NHS CEOs have been leading adoption of Listening into Action (LiA) in their Trusts over the past three years alone. It is the leading approach for rapidly improving levels of staff engagement and empowerment in a way that directly impacts patient care. The results speak for themselves: 10-55% increase in how engaged and valued staff feel within 12 months, shift in National Staff Survey results of up to 26%  

‘Nobody ever listens to what we want and need in order to deliver high quality, safe patient care’ is a common refrain we hear from thousands of NHS staff whose Trust CEOs have had the courage to embark on Listening into Action (LiA) in the past 3 years. In total, 53 Trusts have adopted this new way of working since March 2012, impacting thousands of teams, hundreds of thousands of NHS staff, and millions of patients.

Croydon Health Services NHS Trust has become the first NHS Trust in the country to be awarded the Listening into Action Kite-Mark for its commitment to the engagement and empowerment of its staff.The announcement of the accreditation for 2015 is in recognition of the significant and sustained progress in how staff feels working at the Trust and the positive impact this has had on the quality and safety of care in South West London.

For the first time, LiA have completed a review and analysis of the 2014 NHS National Staff Survey results for Acute Specialist Trusts. This highlights how staff feel about working for their organisation, and the quality and safety of care they feel able to deliver given their work environment. The results of assessment against 20 key Picker Institute findings around the four staff pledges from the NHS constitution make interesting reading

LiA has just completed a review and analysis of the 2014 NHS National Staff Survey results which highlight how staff feel about working for their organisation and the quality and safety of care they feel able to deliver given their work environment. The results of assessment against 20 key Picker Institute findings around the four staff pledges from the NHS constitution make stark reading for many leaders across the Service at all levels.

LiA has just completed a review and analysis of the 2014 NHS National Staff Survey results which highlight how staff feel about working for their organisation and the quality and safety of care they feel able to deliver given their work environment. The results of assessment against 20 key Picker Institute findings around the four staff pledges from the NHS constitution make stark reading for many leaders across the Service at all levels.

LiA has just completed a review and analysis of the 2014 NHS National Staff Survey results which highlight how staff feel about working for their organisation and the quality and safety of care they feel able to deliver given their work environment. The results of assessment against 20 key Picker Institute findings around the four staff pledges from the NHS constitution make stark reading for many leaders across the Service at all levels.

Eight years ago, the NHS Executive and the Department of Health recognised a number of important truths about our healthcare system in the UK. Eight years on, it is worth checking in on how things stand. Have the aspirations to transform the Service, re-engage and re-empower frontline staff, and free them up from interference from above worked? And where do we go next?

Every year, the Listening into Action (LiA) team analyse the National Staff Survey results, focusing specifically on 20 out of 28 Picker Institute Key Findings – those relating directly to staff engagement. This is done for NHS Acute, Mental Health and Community Trusts. This analysis provides leaders of all NHS Trusts with a clear view of how they are doing - through the eyes of their staff - across two dimensions: performance relative to other similar

LiA Update - Autumn 2014

Tue 30th September, 2014
This is the LiA Update - for Listening into Action (LiA) Trusts and others interested in joining the network. It provides: the latest news headlines about LiA; a summary of recent posts to the National LiA Blog - frontline stories and evidence of the impact of LiA; and, the latest additions to the LiA SmartBox - a repository of great ideas direct from LiA Trusts to support adoption, avoid reinvention, and enable cross-fertilisation of ideas

The NHS remains challenged to empower staff to manage demands to pursue quality care. Despite continual initiatives to improve matters, much still needs to be done. Gordon Forbes explains the pitfalls of counter intuitive staff engagement schemes. Only 13 per cent of employees worldwide are engaged at work, according to Gallup’s 2013 study of 142 countries, State of the Global Workplace.  

In a ‘first of its kind’ LiA event, 70 frontline staff from 8 Trusts came together in Birmingham this week to build a series of 24 Optimal Ward Checklists creating 168 ‘always events’ for patients. The aim of this dynamic, outcome-focused day was to build an LiA Optimal Ward Framework

The network of LiA NHS Trusts grew to 36 this week, with six new Chief Executives and key influencers from across their Trusts starting their Listening into Action (LiA) journey at their first Navigation Day in Birmingham. Their shared mission is to engage and empower frontline and support teams on a widespread basis to deliver better outcomes for patients

A new cohort of six NHS Trusts will start in January as National Pioneers on Staff Engagement and Empowerment, through widespread adoption of Listening into Action (LiA). They will embark on an initial 12 month journey, to get to a point of traction where new ways of working start to embed as ‘the way we do things around here’.

Croydon Health Services NHS Trust received a ringing endorsement from the Care Quality Commission (CQC) for their adoption of Listening into Action (LiA), in the new format inspection report published last week. Croydon was the first Trust in the country to experience the new CQC process.