This fantastic new case study from Croydon Health Services NHS Trust shows evidence of a fundamental shift in the quality of patient care, culture, and operational performance over the past four years. John Goulston, Chief Executive decided to adopt Listening into Action (LiA) at CHS in 2012. This decision is a 'bungee jump' moment for any Trust - a leap of faith that pays off if you stick to the formula and give it your unwavering commitment. In

The national Listening into Action team today announces the formal accreditation of two NHS Trusts for 2016. Congratulations to Croydon Health Services NHS Trust for their renewed Listening into Action (LiA) accreditation for 2016.  We are also delighted to confirm University Hospitals of Morecambe Bay NHS Foundation Trust as the second NHS Trust to be awarded the LiA Kite mark. 

Here are the 5 stories from the final week of the #NHS100Stories campaign. This week featured teams who have; harnessed the ideas of domestic staff to free up nursing time; changed ways of working to improve outcomes for deteriorating patients; built resilience for ‘winter pressures’; created a sustainable care model to provide medical support for children at home and introduced smarter ways of working to reduce burdensome email traffic for clinical staff.

Here's the latest round up from Week 17 of the #NHS100Stories campaign, 5 fantastic stories showcasing staff-led changes which include improving the quality and safety of care in Phlebotomy and Cardiology and a new innovative approach which supports staff to raise concerns

Here are last week's published stories from the #NHS100Stories campaign. Another great set of results from teams who have worked on improving medication management; reducing time in hospital for children; providing specialist care for patients living with dementia and finding better ways of working in theatres

The #NHS100Stories campaign hit another significant milestone last week - 75 inspiring stories have now been published over the past 15 weeks! This latest batch of stories includes changes which have improved care for older people, supported the recovery of breast cancer patients and 'unblocked the way' for hospital staff

Another great batch of stories from Acute and Mental Health Trusts from Week 13 of the #NHS100Stories campaign. Each story includes contact details for the staff who have led the changes in their Trusts - if you've been inspired by any of the stories featured in the campaign please do feel free to contact the Trusts involved directly or contact us

Here's the round up from Week 9 of the #NHS100Stories campaign - another rich mix of inspiring stories from Specialist, Acute, Mental Health and Community Trusts. Two of the teams featured this week have created useful web-based resources. The Rotherham NHS Foundation Trust have produced a YouTube video tutorial to teach colleagues how to 'sign' #hellomynameis; and Gloucestershire Care Services have developed a web site for their rebranded Sexual Health Service

The #NHS100Stories campaign is now a quarter of the way through. So far there have been inspiring team stories from more than 20 NHS organisations. If you'd like to know more about how teams have made the changes you can use the contact name information provided on each story to get in touch with the Trust directly - or contact us

100,000s of staff and millions of patients are being impacted by new ways of working. More than 60 NHS Trusts comprising around 300,000 staff have been taking bold steps to ‘power up’ their frontline teams. The impact on patient care is being highlighted in an exciting new Twitter campaign #NHS100Stories which was launched last week, profiling 100 powerful stories in 100 days.

Croydon Health Services NHS Trust received a ringing endorsement from the Care Quality Commission (CQC) for their adoption of Listening into Action (LiA), in the new format inspection report published last week. Croydon was the first Trust in the country to experience the new CQC process.