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New NHS cohort begin their LiA Journey

Wed 15th January, 2014
New NHS cohort begin their LiA Journey

The network of LiA NHS Trusts grew to 36 this week, with six new Chief Executives and key influencers from across their Trusts starting their Listening into Action (LiA) journey at their first Navigation Day in Birmingham.

Their shared mission is to engage and empower frontline staff and support teams on a widespread basis to deliver better outcomes for patients, and to embed this as ‘the way we do things around here’.

The Trusts will all follow a common 'route map' over an initial 12 months, hitting major milestones at the same time, and sharing learning and insight as they go.

LiA is an approach developed ‘for NHS staff, by NHS staff’ and is the product of engagement with over 150,000 NHS staff and over 120 NHS Trusts since 2007, when development of the approach first started.

The 6 Trusts are:

  • Gloucestershire Care Services NHS Trust
  • Burton Hospitals NHS Foundation Trust
  • Cumbria Partnership Foundation Trust
  • East Midlands Ambulance Services NHS Trust
  • Liverpool Community Health NHS Trust
  • Heatherwood and Wexham Park Hospitals NHS Foundation Trust.

They join a network of 36 Trusts that have become LiA Trusts since May 2012. 













This is the fifth wave of LiA Trusts in that time, and the first to include Community Services Trusts (that are not already integrated with an acute provider). One of the Trusts also includes social care, so for the first time there are providers in the LiA network from all parts of the healthcare community, starting to work the LiA way and striving to deliver integrated care for patients across the Local Health Economy.

Each Trust brought a team to the first Navigation Day which comprised a rich mix of staff including Chief Executives, Senior Nurses, Medical Directors, clinicians, paramedics, influencers at different levels, and LiA Leads.

They began by sharing how they felt LiA would impact their Trusts, by answering the question “what would success look like in 12 months’ time?”. A selection of answers: “everyone belongs to one organisation”, “staff driving the agenda”, and “staff talking about ownership of change.”

They also talked about the vital connection between LiA and quality outcomes for patients. Example target focus areas for the next 12 months include:

  • Optimising the skill mix on ambulance vehicles
  • Multidisciplinary teams working together on patient discharge
  • Granting patient access to community services with no hidden waits
  • Integration of social care and health services
  • Simplifying procurement for small budget holders
  • Providing consistent care bundles to reduce patient mortality

And many more.....

Claire Powell, from Gloucestershire Care Services NHS Trust said: “It was an inspirational day, full of ideas, support and a clear process to help us on our journey. I feel privileged to be the LiA Lead for GCS”.


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