There has never been a more important time to engage with and value staff in the NHS. To help, the national Listening into Action (LiA) team is offering all NHS Trusts FREE use of the LiA CrowdFixing App to provide an open line of communication between them and their staff, generating ideas and highlighting needs that will help them to cope.

We are delighted to announce that the eagerly awaited LiA Scatter Map for all NHS Provider Trusts was published this week in partnership with the Health Service Journal (HSJ).

This month, NHS Trusts will get an initial view - under embargo - of their National Staff Survey results. Some have it already. For the vast majority, there will be little difference from last year, or the year before, or the year before that. With the results in hand, meetings will be held in management corridors all around the country to pull the headlines

LiA Group Genius Event

Thu 6th December, 2018
The LiA Group Genius event took place in Birmingham in November. More than 100 people from 12 NHS Trusts attended, along with supporters from NHS Providers and the CQC. The day was all about sharing ideas and inspiration to spread and embed Listening into Action (LiA) brilliantly so that all staff feel able to lead change and act on their good ideas

Every year, we produce the LiA Scatter Maps and League Tables to show how NHS staff rate leadership and culture at their Trusts, based on the 32 Key Findings from the NHS National Staff Survey (NSS). But what we need in an increasingly integrated NHS, is a view across all NHS Provider Trusts. So we got to thinking... and have now produced, for the very first time, the LiA NHS Providers’ Scatter Map – on one page.

Chesterfield Royal hospital started widespread adoption of Listening into Action (LiA) in May last year. Since then 24 staff-led LiA Teams, with unwavering support from CEO Simon Morritt and the wider leadership, have been using LiA to measurably improve the quality and safety of patient care, and ‘unblock’ the way for colleagues. Last week the Trust showcased their LiA Journey so far at their Annual Members Meeting. 

Based on the latest NHS National Staff Survey results, the Listening into Action (LiA) analysis – in its eighth year now – looks particularly at how staff rate leadership and culture at their Trust. If we take care of our staff, they will take care of our patients. Every leader knows this to be true, and never has it been more important to engage, value and empower the 1.4 million staff working in the NHS

The FINAL 2017-18 LiA Scatter Map is now out for Ambulance Trusts and Acute Specialist Trusts. Each cohort has the Trust’s position on the Scatter Map from 2016-17 in grey and the corresponding entry for this year in red or green, with an arrow providing direction of travel. If your Trust is 'red', the results from staff rating leadership and culture at the Trust has deteriorated, if it's 'green', things have improved according to staff...

The 2017-18 LiA Scatter Map is now available for the Mental Health, Learning Disability and Community Trusts, based on the latest NHS Staff Survey results, and… surprise, surprise, no change to the national trend. Although the MHLDCOMM cohort has held up better than most, things are still deteriorating in terms of how staff rank leadership and culture

After a short hiatus, the LiA analysis of the 2017-2018 NHS National Staff Survey results continues with the Community Trust cohort. The established trend now in all the other cohorts covered continues: staff feeling less positive generally from last year and a broad deterioration across the cohort with a few exceptions.

Birmingham & Solihull Mental Health FT look away now. South Staffordshire and Shropshire Healthcare FT break out the bunting! The results are in for the LiA national analysis of the 2017-2018 National Staff Survey for all 25 Mental Health & Learning Disability NHS Trusts, and the scatter map is attached below.

Well, the trend from the 92 Acute-only sector Trust cohort sustains it seems for their peers in the combined Acute and Community Sector. Listening into Action’s analysis of the 2017-2018 NHS National Staff Survey (NSS) results are in and it tells a fairly depressing tale. Staff it seems, are fed up with how things are

So, the LiA Scatter Map ‘national position’ results based on the 2017-2018 NHS National Staff Survey (NSS) results are in. And those of a nervous disposition should look away now! For staff in the Acute-only Trust sector have spoken on how they rate leadership and culture at their Trust. And the big picture doesn’t make pretty reading.

We are delighted to share the 2nd story in our series of 10 top stories of staff-led change from Listening into Action (LiA) Trusts. An LiA team at Rotherham Doncaster and South Humber NHS FT (RDaSH) have made some fantastic improvements for young people transitioning from children to adult mental health services

Over the next few weeks we'll be sharing 10 top stories of staff-led change from Listening into Action (LiA) Trusts in 2017. The stories will be showcasing the inspiring work of LiA Teams who have made a positive difference to the quality and safety of patient care in their organisations.

Save the patient!

Tue 23rd January, 2018
With regard to the NHS workforce crisis, it’s clear that we’re in ‘Save the Patient’ territory now. Only, the patient here is, in fact, NHS staff. Take care of our staff and they will take care of our patients – no argument there. But without a wholesale shift from the NHS to looking after our frontline colleagues, prioritising their needs and well-being, we can’t expect them to look after patients the way they, and we, would like

Is there a workforce and staffing crisis in the NHS? Here’s the evidence. For the defense (the ‘no there’s not’ bridgade at Richmond House and around the corridors of power), here’s the latest from the DH: “A Department of Health spokeswoman said: ‘The truth is that latest NHS Digital figures show there are over 32,300 more professionally qualified clinical staff working in the NHS since 2010 

In early 2017, we published the national NHS Trust League Tables, based on your National Staff Survey (NSS) results. What will your results look like this year? What would it mean to you to see a significant and lasting shift? NHS Trust leaders will see their results soon, with concluding headlines they already know (and don’t need the NSS to tell them)

A recent study reported on by the BBC last week shows that inefficient operating theatre scheduling in the NHS wastes more than two hours theatre time every day. The study, based on data from 100 NHS hospitals in 2016, revealed that, with more effective planning, the NHS could perform an extra 280,000 non-emergency procedures every year.

12 NHS organisations have just undertaken the most comprehensive, radical review of how safe, effective, caring, responsive, and well-led their services are, directly through the eyes of their staff. This is a ‘game changer’ to drive local action. Listening into Action (LiA) has developed the LiA Pulse Check and Leadership Audit to meet a critical need in the NHS