6 New NHS Trusts Launch LiA!

Thu 26th March, 2015
Six more NHS Trusts have just started their Listening into Action (LiA) journey. This is the eighth cohort of LiA Trusts in the last three years, bringing the total to 59 across England, with an additional 50 involved in early pilot work. They are

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More than 100 NHS organisations – comprising more than 500,000 staff who between them care for millions of patients – are joining a massive movement launched by a terminally ill doctor from the north of England. The collective, ‘big bang’ launch will happen today 2nd February.

.When we heard that Mid Yorkshire Hospitals NHS Trust - where Kate Granger is now working - was about to launch 'Hello my name is...', we thought it would be good, with Kate's blessing, to invite CEOs from other LiA Trusts to launch/boost their own local campaign on the same day. This 'collective launch/boost' would be make some 'noise' across the country, create an opportunity for Trusts to network and share good ideas, and, most

Last month John Short, Chief Executive at Birmingham and Solihull Mental Health NHS Foundation Trust hosted a large LiA Master Class event. Having started their LiA journey in 2013, it has now reached ‘a tipping point' where it is beginning to embed into business as usual. Moving into 2015 the Trust plans to build on this momentum, involving staff right across the Trust to drive through changes for the benefit of their service users.  

At Croydon Health Services NHS Trust hundreds of staff have been involved in LiA since 2012, helping to make a real difference to the patient experience and the quality and safety of care right across the Trust. They recently held a major LiA Pass it On event – a high energy, inspiring celebration of team achievements which culminates in ‘passing the baton’ to the next group of teams.

Congratulations to Wirral University Teaching Hospital Foundation Trust who have won the HSJ Award for Staff Engagement, for their work with Listening into Action (LiA). This is the third consecutive year in which an LiA Trust has won this coveted and prestigious award. In 2012 it went to Sandwell and West Birmingham Hospitals NHS Trust. Last year, it was awarded to Wrightington, Wigan and Leigh NHS Foundation Trust.

In a ‘first of its kind’ LiA event, 70 frontline staff from 8 Trusts came together in Birmingham this week to build a series of 24 Optimal Ward Checklists creating 168 ‘always events’ for patients. The aim of this dynamic, outcome-focused day was to build an LiA Optimal Ward Framework

Croydon Health Services NHS Trust recently held their second LiA 'Pass It On' event. John Goulston, Chief Executive, described these events as 'the best two days in my NHS career', and went on to say the following

Pennine Acute Hospitals NHS Trust are now in their second year of LiA adoption. So far they have had an incredible 79 Staff Conversations involving more than 2000 staff, all with a focus on improving their services and patient care. Their focus as a Year 2 LiA Beacon Trust, is on 'raising the bar' in terms of rapid spread of the LiA way of working, and moving ‘faster to outcomes’

John Goulston, Chief Executive at Croydon Health Services NHS Trust, has recently hosted two highly successful LiA Conversations with patients at his Trust... "Listening to our patients gives us the insight into how we can make the necessary changes to improve services. In the past couple of weeks I have been very proud to host two listening events"

The network of LiA NHS Trusts grew to 36 this week, with six new Chief Executives and key influencers from across their Trusts starting their Listening into Action (LiA) journey at their first Navigation Day in Birmingham. Their shared mission is to engage and empower frontline and support teams on a widespread basis to deliver better outcomes for patients

Keep Calm and Pass it On

Wed 18th December, 2013
10 Trusts got together yesterday in Birmingham to share the impact LiA has had for patients and staff during their first 10 months as National Pioneers on Staff Engagement and Empowerment.

Last year, Sandwell and West Birmingham NHS Trust won the 2012 HSJ Staff Engagement award for their sustained and widespread adoption of LiA. Last night, at the 2013 HSJ Awards ceremony, another LiA Trust - Wrightington, Wigan and Leigh NHS Foundation Trust – won the Staff Engagement award, based on clear evidence of systematic improvements in staff satisfaction and frontline performance.

Bigger and bolder every day

Wed 23rd October, 2013
Following their success in Year 1, 7 LiA Trusts joined forces at a special event last week to ‘raise the bar’ in Year 2. The 7 Trusts each brought an ‘A Team’ of key people to the ‘Navigation Day’ event in Birmingham, to set out their target outcomes for the year and prepare the ground for take-off.