‘Hearing Me: Understanding Hearing Loss’ is the work of a group of people from Gloucestershire Care Services NHS Trust. They embraced Listening into Action and got together with a local charity to produce an entirely different approach to mandatory training.

Bill Shields, CEO at Royal Cornwall Hospitals NHS Trust, is crystal clear about the enormous opportunity to make widespread, positive changes that will put the Trust 'on the map' as a great place to be cared for and to work. With a clear focus on providing consistently high quality care and a great patient experience, and retaining and attracting the best talent to provide that care, the Trust is adopting Listening into Action (LiA)

More than 50 NHS CEOs have been leading adoption of Listening into Action (LiA) in their Trusts over the past three years alone. It is the leading approach for rapidly improving levels of staff engagement and empowerment in a way that directly impacts patient care. The results speak for themselves: 10-55% increase in how engaged and valued staff feel within 12 months, shift in National Staff Survey results of up to 26%  

Lynne Watson, an experienced District Nurse, chose to take on the role of Listening into Action (LiA) Lead at Hounslow and Richmond Community Healthcare NHS Trust, working with clinical influencers and the Chief Executive to get a fundamental shift in ways of working across the organisation. She is passionate about working the LiA way and convinced this is exactly what her fellow clinicans need...

In an inspirational step forward, NHS staff across Rotherham are leading the way nationally as they learn to introduce themselves to patients using sign language. Earlier this year, The Rotherham NHS Foundation Trust signed up to Kate Granger’s ‘Hello my name is…’ campaign as part of the collective launch/boost across more than 100 organisations organised by the national Listening into Action (LiA) Team